Helpdesk support jobs are for the professional troubleshooters of the IT world. Many helpdesk support specialist jobs involve working for hardware manufacturers and suppliers solving the problems of business customers or consumers, but many work for end-user companies supporting, monitoring and maintaining workplace technology. helpdesk support role would also involve responding to users' requests for help. Some lines of support require professionals with specific experience and knowledge, but for graduates tech support jobs can be a good way into the industry. Skills required for helpdesk support jobs are problem solving, good tech knowledge, communication/listening skills, patience and diplomacy.
Sheffield Sheffield is a city and metropolitan borough in South Yorkshire, England. Historically part of the West Riding of Yorkshire, its name derives from the River Sheaf, which runs through the city. The city is in the eastern foothills of the Pennines, and the valleys of the River Don and its four tributaries, the Loxley, the Porter Brook, the Rivelin and the Sheaf. 61% of Sheffield's entire area is green space, and a third of the city lies within the Peak District national park. There are more than 250 parks, woodlands and gardens in the city, which is estimated to contain around 4.5 million trees. The city has a long sporting heritage, and is home to the world's oldest football club, Sheffield F.C. Games between the two professional clubs, Sheffield United and Sheffield Wednesday, are known as the Steel City derby. The city is also home to the World Snooker Championship.