Operations analyst jobs are for the professional troubleshooters of the IT world. Many operations analyst specialist jobs involve working for hardware manufacturers and suppliers solving the problems of business customers or consumers, but many work for end-user companies supporting, monitoring and maintaining workplace technology. Operations analyst role would also involve responding to users' requests for help. Some lines of support require professionals with specific experience and knowledge, but for graduates tech support jobs can be a good way into the industry. Skills required for operations analyst jobs are problem solving, good tech knowledge, communication/listening skills, patience and diplomacy.