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Application Support

065050306735

New Age Technologies Inc

Negotiable

Dearing, United States

United States

IT Security

ASAP

23/09/2022

23/10/2022

Not specified

Permanent | Full Time

This is a fully remote long term contract for an Application Support AnalystNo Corp to Corp, H1B Visa and No Sponsorship. Must pass background and drug screenSummary:Application support for Financial Systems. Medical Billing, healthcare or clinical application support experience would be a plus. 100% Phone support.Utilizing a call tracking application, independently documents and responds to telephone calls regarding information systems/software, answers questions, and assists in resolving related problems.Tasks:Listens to problems and questions as reported by customers on assigned hardware, software and systems (e.g., Desktop and laptop computers, printers, Microsoft Office,) and uses problem solving skills to provide answers or solutions to problems.Fully documents problem symptoms and captures all relevant system and application information within the departmental Call Tracking system.Independently resolves most problems/questions that arise, and consults with senior team members or other I/S development or technical staff only on unusual or especially difficult issues.Monitors and follows up with customers on open issues, ensuring that departmental performance objectives, service level standards, and customer satisfaction goals are achieved.As assigned, visits facilities to diagnose serious problems or conduct educational sessions as required.Serves on multi-disciplinary project teams to ensure “supportability” of systems as they are developed and deployed.Recognizes problem issues that affect multiple end users and work with other I/S departments to prioritize and solve quickly.Provides after hours on call support as scheduled.Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing on site support to facilities as requested, and keeping up to date on Company and industry standards. Knowledge/Skills/AbilitiesAn in-depth understanding of one or more Company systems or applications and how they are used within either the Corporate or Field operations.Excellent analytical and problem-solving skills.Excellent verbal and written communication skills; willingness to deal directly with customer via the telephone 80-90% of the time.High level of patience, empathy, and courtesy.Ability to resolve mechanical/technical problems over the phone with emphasis on troubleshooting ability.Ability to recognize and communicate problem trends, and work with others to define corrective action on a broad scale.Excellent team orientation and interpersonal skills.Ability to supervise others on limited assignments or within specific work guidelines. Qualifications:EducationBachelor's degree or equivalent experience preferred.Licenses/CertificationExperience3-5 years of experience providing computer systems customer support preferred. A combination of customer service experience and relevant technical knowledge may qualify.This is a fully remote long term contract for an Application Support AnalystNo Corp to Corp, H1B Visa and No Sponsorship. Must pass background and drug screenSummary:Application support for Financial Systems. Medical Billing, healthcare or clinical application support experience would be a plus. 100% Phone support.Utilizing a call tracking application, independently documents and responds to telephone calls regarding information systems/software, answers questions, and assists in resolving related problems.Tasks:Listens to problems and questions as reported by customers on assigned hardware, software and systems (e.g., Desktop and laptop computers, printers, Microsoft Office,) and uses problem solving skills to provide answers or solutions to problems.Fully documents problem symptoms and captures all relevant system and application information within the departmental Call Tracking system.Independently resolves most problems/questions that arise, and consults with senior team members or other I/S development or technical staff only on unusual or especially difficult issues.Monitors and follows up with customers on open issues, ensuring that departmental performance objectives, service level standards, and customer satisfaction goals are achieved.As assigned, visits facilities to diagnose serious problems or conduct educational sessions as required.Serves on multi-disciplinary project teams to ensure “supportability” of systems as they are developed and deployed.Recognizes problem issues that affect multiple end users and work with other I/S departments to prioritize and solve quickly.Provides after hours on call support as scheduled.Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing on site support to facilities as requested, and keeping up to date on Company and industry standards. Knowledge/Skills/AbilitiesAn in-depth understanding of one or more Company systems or applications and how they are used within either the Corporate or Field operations.Excellent analytical and problem-solving skills.Excellent verbal and written communication skills; willingness to deal directly with customer via the telephone 80-90% of the time.High level of patience, empathy, and courtesy.Ability to resolve mechanical/technical problems over the phone with emphasis on troubleshooting ability.Ability to recognize and communicate problem trends, and work with others to define corrective action on a broad scale.Excellent team orientation and interpersonal skills.Ability to supervise others on limited assignments or within specific work guidelines. Qualifications:EducationBachelor's degree or equivalent experience preferred.Licenses/CertificationExperience3-5 years of experience providing computer systems customer support preferred. A combination of customer service experience and relevant technical knowledge may qualify.



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