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Client Support Technician New




Albuquerque, United States

United States





Not specified

Permanent | Full Time

OverviewSMS is seeking a Client Support Technician to work on the C4 contract at Kirltand Air Force Base. This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the inpidual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Service Level Agreements in place govern support provided to the customer. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to perse environments and work collaboratively in a dynamic team setting.As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit your resume today!Responsibilities* Answer user calls to provide general user support related to their IT equipment or other needs.* Creates, updates and closes out help desk tickets* Works with other Tier 1 Support staff to ensure proper hand-off of tickets for prompt resolution* Maintains required documentation of Tier 1 processes and SOPs* Familiarity with Windows Operating system and Outlook email* Familiarity with creating/updating Remedy tickets is preferredQualificationsApplicant must possess refined critical thinking skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred.Secret clearance is required. Minimum DoD 8570 IAT-II + CE certification requiredSMS is an Equal Opportunity Employer.

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