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Clinical Application Trainer, Information Technology, Dell Medical School


University of Texas at Austin


Austin, United States

United States

Healthcare & Medical




Not specified

Permanent | Full Time

Job Posting Title:

Clinical Application Trainer, Information Technology, Dell Medical School


Hiring Department:

Dell Medical School


Position Open To:

All Applicants


Weekly Scheduled Hours:



FLSA Status:



Earliest Start Date:



Position Duration:

Expected to Continue





Job Details:

General Notes


We are looking for a Trainer for our Clinical Applications & Informatics Team. This employee is responsible for conducting training for clinical and non-clinical end users in all clinical applications managed and supported by Dell Medical School IT. Particular focus on EHR training to optimize standardization and user proficiency. Develops training and education programs/materials for providers, clinic staff, administrative departments, pillar stakeholders, and vendors assigned. They will leadtraining sessions in the classroom & virtually, as well as in direct clinical practice. Will assign applications and is responsible for achieving in-depth understanding of the software, workflows and procedures for each application used by each end user.


Training New Hire Onboarding and Software Updates:

  • Collaborates in the development and delivery of content-specific, competency-based education programs as assigned including new hire and end-user functional training programs.

  • Delivery of training programs which may include classroom, remote hosted or web-based models.

  • Provide training support at various locations as requested.

  • Coordinate logistics associated with education events.

  • Provide individual and group training and support upon request, and upon addition of new clinics/departments.

  • Provide elbow to elbow support for clinical staff, non-clinical staff, and physicians.

  • Manage requests for training, help with access issues, training questions, and collaborate with pillar leads in tracking training progress for users.

  • Analysis:

  • Reviews and analyzes organization activities and data to aid planning and process improvement with pillar stakeholders of clinical applications and EMR updates/products.

  • Assesses the effectiveness of the curriculum to identify and contribute to quality improvements and provides feedback to supervisor and pillar stakeholders to ensure proper build and maintenance of the technical training environments.

  • Understanding organizational policies and procedures, workflows, and business operations for the ambulatory practices they are representing, workflows, procedures, and functionality available in the application(s).

  • Consulting:

  • Consults, presents to, and collaborates with Clinical Application & Informatics team, project management, department leadership, super users, and pillar stakeholders, to ensure information is current, standardized, and in alignment with end users' needs and organizational initiatives.

  • Lead optimization of clinical workflows through on-site review and in clinic support.

  • Lead acceleration of provider workflows in order to increase patient satisfaction and clinical quality in order to meet system goals.

  • Other duties as assigned.

  • Associate degree and three (3) years of experience as a Trainer in the health care industry, or Super User designation; OR Bachelor's Degree and 2 (two) plus years of experience as a Trainer in the health care industry, or Super User designation; OR HS diploma and 6 years of experience as a Trainer in the health care industry, or Super User designation. Knowledge of data structures and the use of information system applications in the practicing healthcare environment of multi-specialty clinic operations, ambulatory surgery center, research, and higher education. Clinical applications experience in either application support or implementation. The Dell Medical School is especially interested in qualified candidates who can contribute to diversity and excellence within the learning health system. At the Dell Medical School we strive to create a vital, inclusive health ecosystem. To ensure alignment, we follow these fundamental values: Additional education may substitute for experience. Relevant education and experience may be substituted as appropriate.

    Three plus years of experience as a Trainer in the health care industry, clinical degree, or IT related degree. Clinical applications experience in either application support or implementation. Process knowledge specific to revenue cycle, multi-specialty clinic operations ambulatory surgery center, research, and higher education. Expert knowledge of AthenaOne.

    $80,000 + depending on qualifications

  • Resume/CV

  • 3 work references with their contact information; at least one reference should be from a supervisor

  • Letter of interest

  • Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

    Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.


    Employment Eligibility:

    Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.


    Retirement Plan Eligibility:

    The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.


    Background Checks:

    A criminal history background check will be required for finalist(s) under consideration for this position.


    Equal Opportunity Employer:

    The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.


    Pay Transparency:

    The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.


    Employment Eligibility Verification:

    If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.



    The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

  • E-Verify Poster (English) (PDF)
  • E-Verify Poster (Spanish) (PDF)
  • Right To Work Poster (English) (PDF)
  • Right To Work Poster (Spanish) (PDF)
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    Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

    The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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