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Customer Success Manager - North UK (Healthcare)




Sheffield, United Kingdom

United Kingdom

Healthcare & Medical




Not specified

Permanent | Full Time

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

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Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives everyday, delivering innovative products and technology to make healthcare better. We’re committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.

Vocera, now part of Stryker, provides clinical communication and workflow solutions that help protect and connect team members, increase operational efficiency, enhance quality of care and safety, and humanise the healthcare experience. Nearly 2,800 facilities worldwide, including more than 2,300 hospitals and healthcare facilities, have selected Vocera solutions to enable their workforce to communicate and collaborate and engage with patients and families.

Who we want

Customer-Oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their performance objectives.

Collaborative partners. Display excellent communication and interpersonal skills sufficient to build positive, productive, and effective professional working relationships

Mission-driven salespeople.  Confident, competitive and results-oriented salespeople who create a track record of success.

Persuasive influencers. Effective verbal and written social skills especially in the ability to present concepts and articulate business value

Stryker is looking for a Customer Success Manager to join our dynamic sales team. You will be responsible for identifying expansion opportunities in our existing client base through on-site visits, outbound phone calls and e-mail interaction with customers. Revenue growth will be achieved through successful implementations, consultative selling and project management. This position carries a quota tied to achieving booking goals identified from software expansion and hardware supplies.


  • Expanding sales opportunities through Vocera’s existing client base

  • Identify and manage sales opportunities within existing Vocera customers through site visits and calls into the clinical departments within your assigned customer base where you will seek opportunities to increase sales of supplies and expansions of current products in existing departments, and look for opportunities for larger expansions and new Vocera products

  • Problem solving, positive attitude and a genuine desire to understand and service the customer’s business objectives are needed for the success of this position

  • Identify opportunities for upgrades and new licenses, maintenance renewals, and hardware purchases, qualify needs, interests, and funding

  • Provide customers with quotes for existing solutions and products

  • Maintain up-to-date records and lead opportunities, accounts, and contacts on Salesforce

  • Identify trends in customer happiness and usage and provide feedback from customers/prospects to sales, marketing and product development groups

  • Requirements

  • BA or BSc degree in a Biomedical/Lifesciences or business-based subject (or equivalent experience)

  • Relevant sales experience in technology, software (clinical systems, or other business applications), or wireless communications is preferable

  • Customer Service and or Account Management background required

  • Experience formulating a sales business plan for your defined territory/accounts

  • Demonstrated proficiency in managing enterprise sales cycles with multiple stakeholders, decision-makers and influencers at multiple levels

  • Hospital and/or healthcare industry experience (highly preferred but not mandatory)

  • Experience (basic or advanced) , and virtual meeting and presentation tools like WebEx, LiveMeeting, etc.

  • This is a field-based sales role, therefore involves a significant amount of travel

  • What do we offer in return?

  • Ability to discover your strengths, follow your passion and own your own career

  • In-house product training program

  • Field sales training

  • Sales career path toward uncapped earning potential!

  • Quality products that improve the lives of customers and patients

  • A winning team driven to achieve our mission and deliver remarkable results

  • Coworkers committed to achieving more and winning the right way

  • Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym's and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

    In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance.

    Please note, your official Stryker job title may differ to the job title on the advert.

    Who is Stryker

    Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at .

    Find more information on Vocera here:

    Stryker | Vocera

    About Stryker

    Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

    The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

    More information is available at 

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