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Employee Benefits Coordinator - Healthcare


PIB Group


Birmingham, United Kingdom

United Kingdom

Healthcare & Medical




Not specified

Permanent | Full Time

The Role:

Employee Benefits Coordinator

The key purpose of this role will be to provide pension support services to a portfolio of clients and to assist with the co-ordination of client work in an accurate and timely manner.


  • Responsible for the day to day support and delivery to allocated clients including the administration of client support and general requirements
  • Support Consultants with the processing of governance and market reviews in line with internal processes
  • Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
  • Provide proactive support for ongoing client services and project-based work
  • Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking quotes and administering new business in line with compliance requirements
  • Management of workflow within agreed internal service level agreements and processes 
  • Provide ad hoc support to day to day client queries, resolving or escalating as necessary
  • Produce work to a high level of quality and accuracy 
  • Management of client contribution processes as required 
  • Accurate completion of internal systems and databases to ensure maintenance of client records in line with compliance requirements
  • Provide support in the preparation of employer/employee communication material (including Powerpoint and Prezi presentations and booklets text)
  • Be a positive advocate and role model in the development of internal best practice and continuous improvement
  • Develop knowledge of wider employee benefits products and the market including internal and external training and, where agreed, qualifications
  • Experience:

  • Relevant Qualifications
  • A minimum of 2 years’ experience in the Employee Benefits Industry
  • Previous experience as a pension administrator, working at a senior level
  • Experience dealing with various schemes and projects including, scheme renewals, market reviews etc
  • The candidate should have excellent questioning and listening skills and the ability to communicate at all levels in a clear, concise and professional manner
  • Highly organised and strong administrative skills with ability to prioritise own workloads and work to deadlines
  • Ability to produce work of high accuracy and quality
  • IT Literate - MS Word, Excel and Outlook
  • A strong team player
  • Positive can-do attitude
  • Committed to Learning and Development
  • Further information
     As well as a competitive salary we offer the following benefits -

  • Competitive holiday allowance with the annual option to buy additional days 
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Very generous maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes 
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

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