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Geek Squad Manager - #1104 (Jantzen Beach, OR) New


Best Buy


Portland, United States

United States





Not specified

Permanent | Full Time

Geek Squad Manager - #1104 (Jantzen Beach, OR)BrandGeek SquadAs the Geek Squad Manager, you'll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You'll be accounspan for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities:* Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets* Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement* Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP* Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue* Manages the entire store operation while acting as Manager on Duty including:* Monitor sales activity, employee productivity, merchandising standards, customer service, and processing* Provide direction and management authorization as needed* Resolve complex client/customer issues* Review/generate management reports as needed* Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we've already sold* Assists the General Manager with recruiting, hiring, and retaining a perse Agent workforce in line with headcount guidelinesBasic Qualifications* 1 year of experience as a Leader in Business, Military or other fields* 2 years of experience in Customer Service or related field* Ability to analyze and manage a budget (labor, expenses, revenue)Preferred Qualifications* Associate Degree or higher in Computer Science, Business, Management or related fields* Retail Experience* Consumer Electronic Repair/Service Experience* Prior experience in selection, hiring, and performance management

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