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Guest Experience Associate New




Nashville, United States

United States

IT Systems




Not specified

Permanent | Full Time

WhyHotel is a venture-backed DC-based startup on a mission to change the future of hospitality. We operate both residential and hospitality assets including "turn-key, pop-up hotels.” Blurring the line between hospitality and home, we offer curated spaces in hand-picked neighborhoods with the perks of a hotel. Whether you’re with us 3 days or 3 years, this is more than just a space to spend the night—it's a place to call home for as long as you’re here.Founded in 2017, we are growing our teams rapidly both onsite at our amazing properties and across the nation for people looking to work from home—come join us!As our Guest Experience Associate, your job is to create and own an exceptional experience for each of our WhyHotel guests from the moment they check in, throughout their stay and until they depart. Simply put, your job is to manage our beautiful space, deliver exceptional service, and delight our amazing guests. This position will be located in Nashville, TN Responsibilities Ensure that our guests have everything they need to have the best stay possible, so that they never want to stay anywhere other than WhyHotel again.Set the WhyHotel brand apart by making certain it wows every guest with each interaction.Operate the front of the house seamlessly during your shift, mastering and helping to evolve all of our front of house processes to ensure they are serving our guests at the highest levels.Lay the groundwork each day to ensure you and the team are prepared for all guests checking in and out, including managing all reservations, assigning rooms, making keys, preparing parking passes, collecting ID’s/payment, answering phones, and assisting guests with any and all questions or needs.Become an expert on your hotel and the surrounding neighborhood so that you can provide recommendations + concierge level services to our guests and also help solve on-site problems with creative solutions.Develop a strong working relationship with all of your teammates.Be a leader by example and top performer to help your team achieve and maintain WhyHotel standards for excellence, including employee engagement ratings, NPS scores, brand standards, consistently positive customer reviews, etc.Qualifications You have a high school diploma.You are a people person and love making other people happy. Your personality is infectious, leaving a positive lasting impression on everyone you come in contact with.You hear and see yourself in our core values, and are excited to live by them.You are obsessed with customer service. Your life’s calling is to delight the guests you serve at every turn.You are a stellar communicator who can effectively communicate with guests of all walks of life.You’re an excellent and efficient multitasker.You are highly organized and excel at managing your time and resources proactively to knock your goals out of the parkYou’re the kind of person that everyone is excited to be around because they feel like you’re a true team player.And.. if you happen to have a successful history as a front desk agent or any related hospitality experience that’s a total bonus in our eyes.If you don’t meet 100% of the above qualifications, we still encourage you to apply! All your information will be kept confidential according to EEO guidelines. WhyHotel values persity of all kinds, and is committed to building a perse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offReferral programSchedule:10 hour shift8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilitySupplemental Pay:Bonus payApplication Question(s):What is your desired hourly compensation for this position?Experience:Hotel experience: 1 year (Required)Customer/Guest Service: 1 year (Required)Shift availability:Day Shift (Required)Night Shift (Required)Work Location: One location

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