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Health Operations Senior Analyst - Healthcare Management

1831_10213030

Accenture

Negotiable

Chennai, India

India

Healthcare & Medical

16/09/2023

18/09/2023

27/05/2037

Not specified

Permanent | Full Time

Skill required: Healthcare Management - Healthcare Management

Designation: Management Level - Senior Analyst

Job Location: Chennai

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

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What would you do?

"Full Time, benefits eligible, 100% Work from Office (Return to Office). Night Shifts Only · Serve as a team lead for team of QDS providing operational support and QDS production oversight to ensure service delivery performance/quality targets met and medical summarization completed in accordance with client guidelines, templates, and quality standards. Perform QDS work tasks such as first level scribing and copy/paste medical summaries into client Electronic Health Record (EHR) as needed to meet service levels · Support client providers/physicians new to system/technology as needed and requested by client · Collaborate with client and cross-team to identify and address opportunities to facilitate accurate and complete QDS chart/medical summary documentation Review and track provider feedback trends such as medical summary documentation specification not followed, , medical summary inconsistencies or lack/missing information. Shares feedback with individual QDS. Participate in Quality Management discussions, support the analysis of medical summary documentation and provider feedback trends, and collaborate with Quality Management team to develop plan to address trends/improve performance · Communicate via video chat, teams, phone calls and screen share with QDS staff to communicate audit findings, provide coaching and facilitate ongoing performance review with new/existing staff · Responsible for facilitating QDS understanding and compliance with contractual, regulatory, and quality requirements · Responsible for monitoring licensed staff maintain active licenses as required to perform role and takes actions if there is a licensure lapse or adverse action taken on license · Support quality team with maintaining highquality standards and deploying tools/QDS support to promote adherence with account specific documentation guidelines/requirements. Collaborate with client business leads with successfully resolving issues/addressing opportunities. Provide feedback to client on utilized platforms, guidelines/workflows, and medical specialty templates when requested · Maintain an in-depth understanding/knowledge of client’s products and services; participate in new product/service. candidate should be min 5 years exp. with at least one year as Team leader managing a span of 15+ team members (Scribes/MTs)

What are we looking for?


• Written and verbal communication We are looking for individuals who have the following skillset: Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship "
• Excellent written and verbal communication in English includes advance proficiency in grammar and spelling . Type a minimum of 35 words per minute (WPM) Proficient with the use of Office 365 and work productivity/support tools Proficient with data entry and computer skills with ability to navigate multiple programs/systems and learn additional computer programs as required to perform role Successful completion of Quality Documentation Specialist Trainer Program. Successful completion is defined as meeting minimum post-training knowledge assessment score(s) and competencies. Demonstrate ability/proven track record for meeting business deadlines and managing multiple projects/deliverables at the same time"
• Demonstrate strong/expert customer service skills: ability to prioritize customer needs, action oriented and responsive Excellent listening skills with ability to understand diverse accents and dialects of physicians/providers, their staff, and patients. At least 1 year lead/management experience in a healthcare/medical management setting Previous experience training individuals/adult learners At least 2 years’ experience working in the medical field or healthcare setting Previous experience as a medical scribe or performing medical summarization role Related outsourcing operations experience Previous medical reviews/health related audit experience or training in the medical specialty of Oncology, Orthopedics, Neurology, ENT, Cardiology, Ophthalmology, GI, Dermatology, Rheumatology, Family Medicine/General Practice, Pain Management, Nephrol

Roles and Responsibilities

Make sure there is no reference of Client name/Project · Serve as a team lead for team of QDS providing operational support and QDS production oversight to ensure service delivery performance/quality targets met and medical summarization completed in accordance with client guidelines, templates, and quality standards. Perform QDS work tasks such as first level scribing and copy/paste medical summaries into client Electronic Health Record (EHR) as needed to meet service levels Support client providers/physicians new to system/technology as needed and requested by client Collaborate with client and cross-team to identify and address opportunities to facilitate accurate and complete QDS chart/medical summary documentation Review and track provider feedback trends such as medical summary documentation specification not followed, medical summary inconsistencies or lack/missing information. Shares feedback with individual QDS. Participate in Quality Management discussions, support the analysis of medical summary documentation and provider feedback trends, and collaborate with Quality Management team to develop plan to address trends/improve performance Communicate via video chat, teams, phone calls and screen share with QDS staff to communicate audit findings, provide coaching and facilitate ongoing performance review with new/existing staff Responsible for facilitating QDS understanding and compliance with contractual, regulatory, and quality requirements Responsible for monitoring licensed staff maintain active licenses as required to perform role and takes actions if there is a licensure lapse or adverse action taken on license Support quality team with maintaining high-quality standards and deploying tools/QDS support to promote adherence with account specific documentation guidelines/requirements. Collaborate with client business leads with successfully resolving issues/addressing opportunities. Provide feedback to client on utilized platforms, guidelines/workflows, and medical specialty templates when requested. Maintain an in-depth understanding/knowledge of client’s products and services; participate in new product/service training, in-services and live demonstrations as required/requested by client Participate in internal and client facilitated business review, quality, and process improvement discussions to improve AI technology accuracy, provider experience and QDS workflow. Perform Root Cause Analysis (RCA) for performance deviations and implement plan to address opportunities.

Your total rewards

Accenture Flex offers a Total Rewards package which includes compensation recognizing individual contributions and a range of benefits so you can build a coverage package based on your personal needs.

Base pay

We offer a competitive base pay based on your role, career level and skills.

Medical coverage and spending accounts

Employees have a choice of plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs. Use pretax dollars to pay for eligible health care and dependent day care expenses.

Dental and vision coverage

Employees can choose a traditional dental plan or a dental maintenance organization plan. A vision care plan is offered which covers an annual routine eye exam as well as frames, lenses, or contacts.

Life Insurance & Long-Term Disability

Accenture Flex provides you with a basic level of life, AD&D and disability insurance, and you have the option of purchasing additional coverage.

Paid Time Off (PTO)

PTO encompasses traditional vacation time along with paid personal time off and sick leave, providing flexibility for how, when and for what purpose time off is taken.

401(k) Savings plan

Employees are immediately eligible to contribute to a standard 401(k), a Roth, or an after-tax account through convenient payroll deductions and are always vested in their own employee contributions.



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