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Health Operations Specialist - Healthcare Management

1831_10491475

Accenture

Negotiable

Chennai, India

India

Healthcare & Medical

21/09/2023

18/09/2023

27/05/2037

Not specified

Permanent | Full Time

Skill required: Healthcare Management - Healthcare Management

Designation: Management Level - Team Lead/Consultant

Job Location: Chennai

Qualifications: Any Graduation

Years of Experience: 7 to 11 years

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What would you do?

Full Time, Benefits eligible, 100% Work from Office (Return to Office). Night Shifts Only '- Mobilize appropriate resources
• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with Client Account and Account Management Team leadership - Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-toserve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets 5/18/23, 11:50 AM about:blank about:blank 2/3 In Health Information Management (HIM) you will be responsible for the practice of acquiring, analyzing and protecting digital and traditional medical information vital to providing quality patient care.

What are we looking for?


• Visual Basic for Applications (VBA) Programming Language
• Written and verbal communication We are looking for individuals who have the following skillset: MT or Scribing background. Candidate should be min 7 years exp. with at least 1 years of being manager of managers (or) being a tenured/seasoned front line supervisor. Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Skill Name - Expected Proficiency Level Accenture Delivery Methods (ADM) P2 - Proficient Accenture Delivery Tools P2 - Proficient count Management P1 - Novice client Relationship Development P3 – Advanced contract Compliance Execution P2 - Proficient contract Management P1 - Novice post Management P3 - Advanced ost to Serve Management P1 - Novice demand Management P3 - Advanced offering Acumen P2 - Proficient operating Level Agreement
• Microsoft SQL Server Reporting Services
• Structured Query Language (SQL)
• Microsoft Excel
• Microsoft Power BI P3 - Advanced operational Excellence P3 - Advanced operations Management P3 - Advanced program and Project Management P1 - Novice project Management P3 - Advanced uality & Process Improvement P2 - Proficient ales Enablement P3 - Advanced service Change Management P2 - Proficient LA (Service-Level Agreement) Management P3 - Advanced" The desired candidate must have a minimum of 5 years customer contact management experience. - Accenture Delivery Methods (ADM) P2 - Proficient Accenture Delivery Tools P2 - Proficient Contract Compliance Execution P2 - Proficient Offering Acumen P2 - Proficient Quality & Process Improvement

Roles and Responsibilities

Mobilize appropriate resources Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities Improve client and customer relationships working with Client Account and Account Management Team leadership Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of costto-serve targets; deliver efficiencies through standard processes and synergies Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

Your total rewards

Accenture Flex offers a Total Rewards package which includes compensation recognizing individual contributions and a range of benefits so you can build a coverage package based on your personal needs.

Base pay

We offer a competitive base pay based on your role, career level and skills.

Medical coverage and spending accounts

Employees have a choice of plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs. Use pretax dollars to pay for eligible health care and dependent day care expenses.

Dental and vision coverage

Employees can choose a traditional dental plan or a dental maintenance organization plan. A vision care plan is offered which covers an annual routine eye exam as well as frames, lenses, or contacts.

Life Insurance & Long-Term Disability

Accenture Flex provides you with a basic level of life, AD&D and disability insurance, and you have the option of purchasing additional coverage.

Paid Time Off (PTO)

PTO encompasses traditional vacation time along with paid personal time off and sick leave, providing flexibility for how, when and for what purpose time off is taken.

401(k) Savings plan

Employees are immediately eligible to contribute to a standard 401(k), a Roth, or an after-tax account through convenient payroll deductions and are always vested in their own employee contributions.



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