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Healthcare Administrator


Your World Recruitment Group


Telford, United Kingdom

United Kingdom

Healthcare & Medical




Not specified

Contract | Full Time

Job Description

Your World Healthcare is a leading specialist healthcare recruitment agency, placing a range of healthcare professionals including Non-Clinical and Clinical positions.

Healthcare Administrator

Department:  Musculoskeletal Services

Sector:  Healthcare

Working environment:  Office for the first 4 weeks and then medical centres or hospital after then

Location:  Telford

Staff would be based at Telford initially for one month’s training and skills training, and then will be redeployed to NHS sites across Shropshire, Telford & Wrekin, followed by some home-based working via laptop.

Telford Postcode: TF1

Wrekin Postcode: TF6

Shropshire / Shrewsbury Postcode: SY5

Locations could be 10 - 30 minutes drive away from each other

Parking Info:  Not specified

Job Type:  Temporary

Start Date:  ASAP

Duration of the temporary role:  This is expected to last till 12th December 2023 with a possibility of extension later on

Working days and hours : Monday to Friday, hours working between 08:00-18:00 7.5 hours per day, 37.5 hours-per-week. The successful candidate will need to be flexible to work hours during these times.

Pay Rate:

£11.68 - £11.85 paye inclusive of holiday per hour

Depending on skill and experience

Band:  2


Staff would be based at Telford initially for one month’s training and skills training, and then will be redeployed to NHS sites across Shropshire, Telford & Wrekin, followed by some home-based working via laptop.

Job Purpose

Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner sign posting as appropriate and necessary. Under no circumstances should clinical advice be given.

Responsibilities will include:

  • Completion of the registration of patients onto the e-booking system from the e-referral system
  • To provide ever-empowering admin support for the health services to people in local communities, delivered by empowered staff, and working closely with valued community partners.
  • Maintain appropriate records both manually and electronic for all referrals.
  • Deal direct with the patients/carers giving information on their queries with regards to appointment bookings and cancellations.
  • Deal direct with the patients and carers working within the relevant service guidelines.
  • To assist in the supervision of the Referral Centre ensuring delivery of a comprehensive, effective Service to patients.
  • Support a confidential administration service to include booking of clinic appointments through e-Referrals and RiO (EPR), accessing patients’ notes and reports as required.
  • To provide additional support to colleagues in the event of absences to meet service requirements.
  • Liaising with internal/external staff and other organisations as directed.
  • Undertake filing of all correspondence in appropriate files to ensure easy retrieval.
  • Assist services by drafting correspondence, photocopying and general paperwork.
  • To provide additional support to include recruitment procedures as delegated, meeting and greeting visitors and other reception duties to include opening, date stamping sorting and distributing post as necessary.
  • Ensure that all data is inputted timely and accurately to support retrieval of required information.
  • To record data for relevant service on appropriate data system as identified by SCHT in a timely and efficient way.
  • Data protection - ensuring the confidentiality of data remains secure and the terms of the Data Protection Act are complied with in respect of information held on the computer and manual records.
  • Exercise the Rules of Confidentiality at all times.
  • Qualifications, Skills and Experience

  • Demonstrable general admin and customer care experience.
  • Good written and verbal skills
  • Good organisational skills
  • Database experience
  • Computer literate (e.g. ECDL)
  • The ability to follow administrative systems and procedures
  • A good working knowledge of Microsoft Office systems
  • A good telephone manner with an ability to remain calm under pressure
  • Ability to work flexibly to meet the changing needs of the service/ organisation.
  • Ability and experience of liaising and communicating with clients/service users and people at all levels within the NHS - including direct contact with consultants, GPs and other clinicians.
  • Team worker
  • Ability to work under pressure and to meet tight deadlines; prioritising workload as a matter of routine.
  • Ability to work with a wide range of multi-disciplinary staff
  • Discretion and sensitivity when dealing with confidential information
  • Ability to deviate from one task to another diverting own priorities
  • Ability to be assertive or sensitive when necessary
  • High degree of accuracy
  • Questions

    Do you have experience working in admin support in NHS or Healthcare environment?

    Do you have experience working in admin support?

    Are you computer literate and have a high attention to detail?

    Do you have excellent communication skills?

    Are you happy to complete 4 weeks of training then work in NHS sites across Shropshire, Telford & Wrekin?

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