New phone number for patients, carers and healthcare professionals

Job reference

766_3645771

Company Name

Royal Trinity Hospice

Salary

Negotiable

Location

Islington, United Kingdom

Country

United Kingdom

Industry sector

Healthcare & Medical

Job start date

23/09/2023

Posted date

24/09/2023

Closing date

02/06/2037

Experience Level

Not specified

Job type

Permanent | Full Time

Royal Trinity Hospice has a new single point of contact for all matters relating to patients and their carers and referrals.

This number is available to healthcare professionals looking to refer, request an admission , or access specialist palliative care advice. This is also the number that patients and carers can call to discuss any aspect of their care. From Wednesday 20 September, the new phone number for all patient care enquiries is 0207 787 1062 (NB this is an existing number that is now being rolled out to all teams, so it may already match your records).

Anyone phoning the new number will be offered a series of options when they call:

Option 1 for referrals, or to follow up on an existing one
Option 2 for Care Coordination in Wandsworth
Option 3 for the Inpatient Unit
Option 4 if you have been contacted by the hospice or you would like to make an appointment
Option 5 If you are calling to make an admissions request
For all other queries, callers will be advised to stay on the line

We are keen to ensure that the transition to this new single point of contact is as smooth as possible and we are grateful for your patience while this change takes effect.

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