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Software Support Specialist New


Tyler Technologies


Lubbock, United States

United States





Not specified

Permanent | Full Time

Responsibilities* Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.* Analyzes data reports, forms, and web technologies.* Uses and programs SQL to resolve basic to moderate issues.* Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.* Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).* May assist with writing estimates for software modification specifications and documentation of support processes.* May submit client issues to development team for resolution as needed.* Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.* May provide training to client end-users (typically via webinar).* Creates or enhances documentation throughout the support process.* Contributes to company knowledge library and/or Tyler Community.* May participate in Early Adopter activities.* May participate in User Group meetings and activities.* Commits to expanding technological skills and knowledge of the Tyler products.* Performs other duties as assigned.Qualifications* Bachelor's degree in related field or equivalent experience.* A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.* Excellent interpersonal skills.* Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.* Strong organizational skills.* Effective analytical ability, particularly in a technical environment.* Excellent written and verbal communication skills.* Basic knowledge and understanding of database structures including fields, spans, views, database objects, etc.* Experience working with relational databases or SQL preferred.* Experience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred.* Knowledgeable with Microsoft Office.* Knowledge and understanding of software development tools a plus.* Ability to travel preferred.

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