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Technical Applications Scientist New




Washington, United States

United States





Not specified

Permanent | Full Time

Job Title: Technical Applications ScientistPosition Summary:As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on data analysis software and bioinformatics. As a key member of the Service and Support Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides its customers with world class technical support. Illumina is growing rapidly and offers excellent opportunities for career development.Responsibilities:* Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers.* Handle problem recognition, research, resolution, and follow up for routine and complex problems.* Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers.* Develop, write, and edit technical documentation and training materials for internaland external customers.* Participate in core product sustaining and development teams.* Log and manage customer feedback using Illumina's case tracking database.Requirements:* Experience in data analysis tools in command line environment using Linux and bioinformatics are a must* Customer support experience highly desirable* Excellent analytical, problem solving, and interpersonal skills required* Outstanding written and verbal communication and training skills a must* Willing to travel up to 10%Education:* Ph.D., M.S, or B.S. with 3 plus years relevant experience in molecular biology,genetics, bioinformatics or related field.At Illumina, we strive to foster a perse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to persity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact To learn more, visit:

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