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Technical Support Specialist (Full-time) New


XDR Radiology


Los Angeles, United States

United States

IT Systems




Not specified

Permanent | Full Time

Can people always hear the smile in your voice? Does a happy user give you a good feeling? XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us, thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product. We are looking for two full-time Technical Support Specialists to provide technical support to our growing customer base, both over the phone and via remote control of customer computers. The prime requirements are technical expertise with Microsoft operating systems and networking *and* interpersonal competence to make customers feel comforted and valued. We don't believe in scripts. You should be smart, nice, and dedicated to perfect implementation. Experience working with dental offices is a big plus, but not required. * Please note that this is a desk job, not a field position. * Here are the DUTIES, in decreasing order of importance: Customer Handholding Software Installation Troubleshooting Usage Help Workstation Re-Installation Software Upgrades Sensor Quality Control License Activation Support Recordkeeping Requirements Availability Monday-Friday day-shift Strong knowledge of Microsoft operating systems and local area networking Customer service attitude and approach Excellent communication skills -- oral and written Analytic skills, especially with insufficient information Ability to quickly learn new technologies and processes Sense of humor Local candidates preferred A response to this ad which proves that you read it Benefits Compensation is $24-30/hr, depending on experience Flexible work arrangements possible - remote, hybrid, on-site (Los Angeles) Medical insurance with tax-advantaged employer contributions PTO 401(k) with profit sharing contributions Subsidized pay day lunches Company-provided parking -----------If you respond to this posting, please include a cover letter, a resume, salary expectations, and a paragraph describing the trickiest technical support issue you've handled and how you went about resolving it. If you'd like, you can incorporate your answer in your cover letter.----------- XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.---------- XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

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