You are using the web browser we don't support. Please upgrade or use a different browser to improve your experience.
"icon arrow top"

Telecommunications Administrator New




Sammamish, United States

United States





Not specified

Permanent | Full Time

Telecommunications Administrator

Location: Renton, WA (On-Site)

Duration: Contract to Hire


Kelly Technology is currently recruiting for Telecommunications Administrator to work on-site at our client in Renton. The ideal candidate will have advanced Cisco Call Manager experience. A Cisco Collaboration certification is highly desired but not a requirement.



  1. Design, deploy, upgrade and maintain voice equipment across the enterprise

  1. Promptly notify Manager of problems, unexpected tasks and missed targets
  2. Actively pursue training and knowledge of new systems, and complete training programs as required

  1. Maintain the security of the Data Center systems and information, per VMC and departmental Information Privacy policies
  2. Support Manager in controlling expenses; provide input for budgeting departmental needs
  3. Provide after-hours support as necessary
  4. Participate in on-call rotation as scheduled
  5. Perform backups and restores of voice equipment – media gateways, voice mail, E911
  6. Use voice monitoring tools to evaluate performance, troubleshoot issues, monitor throughput and evaluate configurations
  7. Day to Day trouble-shooting of phone system, LAN, and WAN
  8. Maintain cabling infrastructure
  9. Work effectively with vendors and contractors to deploy and maintain voice systems
  10. Maintain network and telephony related documentation and associated database for disaster recovery as necessary
  11. Provide local and remote end user support
  12. Lead project teams to support network and communications implementations
  13. Review, understand and provide technical briefings of vendor manuals and documents
  14. Identify and implement process improvements for efficiency and greater stability


Unique Senior Telecommunications Administrator responsibilities:


  • Research and recommend application of new technologies
  • Deploy, maintain and support enterprise PBX and clinic equipment
  • Deploy, maintain and support PRI and call routing environment
  • Plan and manage major communications downtimes
  • Troubleshoot and lead recovery effort for major voice outages
  • Perform software / firmware upgrades for network and telephony equipment
  • Backup and restore network and telephony equipment
  • Design, upgrade, install voice solutions for business unit, application and clinic needs
  • Audit configurations, institute configuration standards, maintain equipment life cycles



  1. Minimum ten years (10) years of experience in the current or similar environment
  2. Demonstrated ability to install and troubleshoot voice and data networks and related equipment
  3. Experience with the following technologies: enterprise switching and routing, call flow, TCP/IP, SIP, RTP, RTCP, digital, analog and VoIP, vectors and phone trees, announcements, ARS routing, Cisco Unified Call Manager, Contact Center Express, feature access codes, DIDs, copper and fiber cabling, QoS, circuit types and voice mail
  4. Experience troubleshooting call quality issues
  5. Demonstrated understanding of IP numbering schemes and subnetting
  6. Experience designing and implementing  wired and wireless voice systems
  7. Experience with packet capture tools and analysis of voice packets
  8. Demonstrated knowledge of network and communications monitoring tools and utilities
  9. Experience with AVST voice mail, Brocade switches, Cisco switches and Cisco Unified Call Manager preferred
  10. Demonstrated continued professional development



  1. Good troubleshooting skills to determine cause and take appropriate action to correct errors
  2. Ability to configure and install equipment to meet specifications

  1. Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits

  1. Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions
  2. Ability to work with a wide variety of technical and non-technical people
  3. Successful experience as Project team member  and project lead for multi-team projects
  4. Ability to mentor and provide training for others




By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a perse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Loading please wait...