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UX Content Writer New


VMware, Inc.


Waltham, United States

United States





Not specified

Permanent | Full Time

Search JobsJob DescriptionWe're looking for a UX Content Writer with experience in complex cloud applications to help us transform the cybersecurity industry. In this role, you'll collaborate with cross-functional teams to design and deliver solutions that make it easy for our customers to make their organizations more secure. You'll use your UX knowledge, experience, and judgement to help us move away from traditional manuals, designing and integrating lightweight, targeted assistance directly in the platform UI. Your UX content design skills are integral to the continued success of our industry-leading cybersecurity platform.Job Role and Responsibilities● Drive the delivery of effective and engaging UX content and micro-content that enables users directly within the VMware Carbon Black Cloud, without recourse to long-form documentation● Collaborate with UX Designers, UX Researchers, Product, Engineering, andother stakeholders to define, design, test, and deliver iterative product solutions● Reduce complexity through clear and concise in-product messaging; articulate rationale for content choices; iterate based on feedback and analysis● Communicate complex cybersecurity concepts in concise, approachablelanguage, exercising judgement and prioritizing the user experience● Work within existing patterns to ensure consistency, adhere to brand voice, and increase user confidence● Evolve in-product content design patterns and define new design patterns,systems, and continuous delivery methods for in-product content and assistance● Mentor UX writers, lead UX Content projects and process improvements, andcontribute to the continued development of expertise and efficiencyRequired Skills● 3-5 years of UX content writing experience, preferably in complex cloudapplications● A solid understanding of design principles and practices, online user behavior,and application development● Demonstrated understanding of the difference between in-line content andtraditional documentation, with a commitment to the first● Ability to influence others and advocate for the customer experience● Ability to understand complex technical ideas quickly● Experience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet shared goals● Experience translating brand into product and aligning voice and tone across the customer experience● Ability to manage multiple priorities and projects simultaneously, managing time and expectations appropriately● Conversant in current technology and content delivery methodologies● Bachelor's Degree in English, Journalism, Communications, or a relateddisciplinePreferred Skills● Experience working with Figma, Sketch, or other design software● Experience in the security technology space● Experience with UX design systems and open source frameworks● Experience working with GitHub● Human Computer Interaction certification or Information Sciences courseworkPlease include a link to your portfolio or work samples.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and inpidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.Search Jobs

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